{"portal":{"serviceDeskId":2,"reqTypes":[{"id":"72","key":"1247c7d6-5f10-435a-8aaa-ea27eaa956bf","name":"Report a facility emergency","descriptionHtml":"","callToAction":"Report a facility emergency","introHtml":"<p>Report physical security incident or problem with facility infrastructure</p>","icon":10639,"groups":[15]},{"id":"73","key":"db8eadc8-7394-46b5-b7f1-af9196646fb9","name":"Report an error or system outage","descriptionHtml":"","callToAction":"Report an error or system outage","introHtml":"<p>Report a major system failure</p>","icon":10638,"groups":[7]},{"id":"42","key":"help-running-jobs-or-using-a-resource","name":"Help running jobs or using a resource","descriptionHtml":"","callToAction":"Help running jobs or using a resource","introHtml":"<p>Get help running your code or using the system.</p>","icon":10625,"groups":[7]},{"id":"21","key":"request-a-resource-allocation","name":"Request a resource allocation","descriptionHtml":"","callToAction":"Request a resource allocation","introHtml":"<p>Make a request to use computing or storage resources.</p>","icon":10600,"groups":[7]},{"id":"69","key":"request-ncsa-design-or-consulting-services","name":"Request NCSA design or consulting services","descriptionHtml":"","callToAction":"Request NCSA design or consulting services","introHtml":"<p>Need help improving your code or architecting a solution?</p>","icon":10610,"groups":[7]},{"id":"18","key":"general-hpc-request","name":"General HPC Request","descriptionHtml":"","callToAction":"General HPC Request","introHtml":"<p>Make a request not covered by a topic above.</p>","icon":10627,"groups":[7]},{"id":"74","key":"c406ea5a-2d91-43d3-a937-e2b42c71d51f","name":"Get help with NCSA Savannah ","descriptionHtml":"","callToAction":"Get help with NCSA Savannah ","introHtml":"<p>Request help with NCSA's Internal Savannah Apps</p>","icon":10632,"groups":[11]},{"id":"67","key":"report-a-security-concern","name":"Report A Security Concern","descriptionHtml":"","callToAction":"Report A Security Concern","introHtml":"<p>Let us know of suspicious activities or other security concerns.</p>","icon":10634,"groups":[19]},{"id":"20","key":"request-software-development-services","name":"Request software development services","descriptionHtml":"","callToAction":"Request software development services","introHtml":"<p>Need help solving a problem or designing a system. Let us help.</p>","icon":10620,"groups":[9]},{"id":"25","key":"report-a-software-error","name":"Report a software error","descriptionHtml":"","callToAction":"Report a software error","introHtml":"<p>Let us know if you find a bug or other errors.</p>","icon":10638,"groups":[9]},{"id":"22","key":"general-software-request","name":"General software request","descriptionHtml":"","callToAction":"General software request","introHtml":"<p>Make a request not covered by a topic above.</p>","icon":10627,"groups":[9]},{"id":"34","key":"general-request-for-information","name":"General request for information","descriptionHtml":"","callToAction":"General request for information","introHtml":"<p>Ask a general question</p>","icon":10627,"groups":[16,14]},{"id":"65","key":"contact-ncsa-staff-or-offices","name":"Contact NCSA staff or offices","descriptionHtml":"","callToAction":"Contact NCSA staff or offices","introHtml":"<p>Need help finding the right person? Let us connect you.</p>","icon":10624,"groups":[16,14]},{"id":"31","key":"ncsa-computing-resources","name":"NCSA Computing Resources","descriptionHtml":"","callToAction":"NCSA Computing Resources","introHtml":"<p>Get information about NCSA's computing, data, and networking services.</p>","icon":10632,"groups":[14]},{"id":"60","key":"training-and-education","name":"Training and Education","descriptionHtml":"","callToAction":"Training and Education","introHtml":"<p>Get information about NCSA training and education opportunities.</p>","icon":10604,"groups":[14]},{"id":"48","key":"get-information-about-ncsa-computing-facilities","name":"Get information about NCSA computing facilities","descriptionHtml":"","callToAction":"Get information about NCSA computing facilities","introHtml":"<p>Request a tour or get other information about NCSA data center facilities.</p>","icon":10607,"groups":[14]},{"id":"35","key":"request-use-of-ncsa-event-space","name":"Request use of NCSA event space","descriptionHtml":"","callToAction":"Request use of NCSA event space","introHtml":"<p>Request support or schedule your event with NCSA's event services.</p>","icon":10602,"groups":[14]}],"reqGroups":[{"id":7,"name":"Computing Systems"},{"id":19,"name":"Cyber Security"},{"id":11,"name":"Staff IT Support"},{"id":9,"name":"Research Software Development"},{"id":16,"name":"General Help"},{"id":15,"name":"Facilities Operations"},{"id":14,"name":"About NCSA"}],"orderMapping":{"16":[34,36,65],"11":[74,36,24,44,61,63,55,62],"12":[30,28,45,59],"13":[50,29,71,47],"10":[33,54,23,43],"8":[39,64,19,56],"6":[17,26,57,27],"17":[53,41,66,49],"14":[31,60,48,35,65,34],"15":[72,38,32,37],"7":[73,36,42,21,69,18],"18":[75,46,58,70,51],"9":[20,25,22],"19":[67]},"id":"2","key":"sup","projectId":10200,"name":"NCSA Support","description":"<p>Welcome to NCSA Support. Let us help you with your questions or concerns related to NCSA systems and services.</p>","portalBaseUrl":"/servicedesk/customer/portal/2","onlyPortal":true,"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"bc79b3ad-fbf3-3bef-9662-5c3cc60a6bac","appLinkName":"NCSA Wiki","appLinkUrl":"https://wiki.ncsa.illinois.edu","spaceKey":"NSK","spaceName":"NCSA Support KB","spaceUrl":"https://wiki.ncsa.illinois.edu/display/NSK"},"labels":[],"projectKey":"SUP","serviceDeskId":2,"portalId":2},"createPermission":true,"openRequestCount":0,"announcement":{"header":"NCSA Support","headerWiki":"<p>NCSA Support</p>","message":"","messageWiki":"","canEditAnnouncement":false,"hasTranslationInUserLocale":false,"hasTranslation":{"header":false,"message":false},"portalId":2},"portalSearchBarSettings":{"isEnabled":true}},"xsrfToken":"BDA2-TV7Q-NWTI-HQMH_efa4bea5cca5ad2ce41eb905356bdf22a82f0de1_lout","user":{"key":"","userName":"","displayName":"","email":"","calendarResource":"jira.webresources:calendar-en","language":{"key":"en_US","displayName":"English (United States) [Default]"},"canChangePassword":false,"canUpdateUser":false,"allOpenRequestsCount":0,"pendingApprovalsCount":0,"approvalsCount":0,"canAdministerJIRA":false,"isAnonymous":true,"agentForPortal":false},"branding":{"id":"2","key":"sup","name":"NCSA Support","portalBaseUrl":"/servicedesk/customer/portal/2"},"helpCenterBranding":{"logoUrl":""},"sharedPortal":{"name":"Help Center","description":"<p>Welcome to the help center - we're here to help! Raise a request from the options provided.</p>","kbs":{"kbEnabled":true,"appLinkUrl":"https://wiki.ncsa.illinois.edu"}},"announcement":{"header":"","headerWiki":"","message":"","messageWiki":"","canEditAnnouncement":false,"hasTranslationInUserLocale":false,"hasTranslation":{"header":false,"message":false},"portalId":null},"organisations":{"organisations":[]},"groups":{"groups":[]},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{}}}
{"tourEnabled":false,"wacLink":"https://www.atlassian.com/software/jira/service-management?utm_medium=jira-in-product&utm_source=jira_service_desk_portal_footer&utm_campaign=service-desk_portal_server","serviceDeskVersion":"5.12.13","contextPath":"","xsrfToken":"BDA2-TV7Q-NWTI-HQMH_efa4bea5cca5ad2ce41eb905356bdf22a82f0de1_lout","baseUrl":"https://jira.ncsa.illinois.edu/servicedesk/customer","relativeBaseUrl":"/servicedesk/customer","maxAttachmentSize":"1073741824","gravatarEnabled":true,"rteEnabled":true,"calendarDateData":{"months":["January","February","March","April","May","June","July","August","September","October","November","December"],"monthsShort":["Jan","Feb","Mar","Apr","May","Jun","Jul","Aug","Sep","Oct","Nov","Dec"],"weekdaysShort":["Sun","Mon","Tue","Wed","Thu","Fri","Sat"],"weekdays":["Sunday","Monday","Tuesday","Wednesday","Thursday","Friday","Saturday"]},"anonymousEnabled":true}