Service Management

{"xsrfToken":"BDA2-TV7Q-NWTI-HQMH_3796bc48bcd10eb001f78fcc820faefaa3cdfe73_lout","user":{"key":"","userName":"","displayName":"","email":"","calendarResource":"jira.webresources:calendar-en","language":{"key":"en_US","displayName":"English (United States) [Default]"},"canChangePassword":false,"canUpdateUser":false,"allOpenRequestsCount":0,"pendingApprovalsCount":0,"approvalsCount":0,"canAdministerJIRA":false,"isAnonymous":true,"agentForPortal":false},"branding":{"id":"2","key":"sup","name":"NCSA Support","portalBaseUrl":"/servicedesk/customer/portal/2"},"helpCenterBranding":{"logoUrl":""},"portal":{"id":"2","key":"sup","projectId":10200,"serviceDeskId":2,"name":"NCSA Support","description":"Welcome to NCSA Support. Let us help you with your questions or concerns related to NCSA systems and services.","portalBaseUrl":"/servicedesk/customer/portal/2","onlyPortal":true,"reqTypes":[{"id":"72","key":"1247c7d6-5f10-435a-8aaa-ea27eaa956bf","name":"Report a facility emergency","descriptionHtml":"","callToAction":"Report a facility emergency","introHtml":"Report physical security incident or problem with facility infrastructure","icon":10639,"groups":[15]},{"id":"38","key":"office-space-request","name":"Office Space Request","descriptionHtml":"","callToAction":"Office Space Request","introHtml":"Make a request for office space assignment or changes.","icon":10613,"groups":[15]},{"id":"32","key":"shipping-and-delivery","name":"Shipping and delivery","descriptionHtml":"","callToAction":"Shipping and delivery","introHtml":"Make a request for shipping or delivery of goods.","icon":10614,"groups":[15]},{"id":"37","key":"general-facility-request","name":"General facility request","descriptionHtml":"","callToAction":"General facility request","introHtml":"Make a request not covered by a topic above.","icon":10627,"groups":[15]},{"id":"73","key":"db8eadc8-7394-46b5-b7f1-af9196646fb9","name":"Report an error or system outage","descriptionHtml":"","callToAction":"Report an error or system outage","introHtml":"Report a major system failure","icon":10638,"groups":[7]},{"id":"36","key":"get-help-with-system-access","name":"Get help with system access","descriptionHtml":"","callToAction":"Get help with system access","introHtml":"Having trouble logging in? Let us help.","icon":10631,"groups":[7,16]},{"id":"42","key":"help-running-jobs-or-using-a-resource","name":"Help running jobs or using a resource","descriptionHtml":"","callToAction":"Help running jobs or using a resource","introHtml":"Get help running your code or using the system.","icon":10625,"groups":[7]},{"id":"21","key":"request-a-resource-allocation","name":"Request a resource allocation","descriptionHtml":"","callToAction":"Request a resource allocation","introHtml":"Make a request to use computing or storage resources.","icon":10600,"groups":[7]},{"id":"69","key":"request-ncsa-design-or-consulting-services","name":"Request NCSA design or consulting services","descriptionHtml":"","callToAction":"Request NCSA design or consulting services","introHtml":"Need help improving your code or architecting a solution?","icon":10610,"groups":[7]},{"id":"18","key":"general-hpc-request","name":"General HPC Request","descriptionHtml":"","callToAction":"General HPC Request","introHtml":"Make a request not covered by a topic above.","icon":10627,"groups":[7]},{"id":"84","key":"28657b87-996e-458a-b7b1-0a023d0c0ad6","name":"Request resource adjustment (tgi)","descriptionHtml":"","callToAction":"Request resource adjustment (tgi)","introHtml":"","icon":10600,"groups":[21]},{"id":"82","key":"4db9e310-16a7-4601-b3a4-f08ca7493bc5","name":"Get help with system access (tgi)","descriptionHtml":"","callToAction":"Get help with system access (tgi)","introHtml":"","icon":10631,"groups":[21]},{"id":"83","key":"460300ef-8b8e-491f-9ff0-3f2f12c7575a","name":"Help running jobs or using a resource (tgi)","descriptionHtml":"","callToAction":"Help running jobs or using a resource (tgi)","introHtml":"","icon":10625,"groups":[21]},{"id":"67","key":"report-a-security-concern","name":"Report A Security Concern","descriptionHtml":"","callToAction":"Report A Security Concern","introHtml":"Let us know of suspicious activities or other security concerns.","icon":10634,"groups":[19]},{"id":"75","key":"26aa4e02-9497-419b-b7bc-0c1230b3fe7e","name":"Request Access for Research(cc)","descriptionHtml":"","callToAction":"Request Access for Research(cc)","introHtml":"","icon":10632,"groups":[18]},{"id":"46","key":"get-help-with-system-access-(cc)","name":"Get help with system access (cc)","descriptionHtml":"","callToAction":"Get help with system access (cc)","introHtml":"Having trouble logging in? Let us help.","icon":10631,"groups":[18]},{"id":"58","key":"help-running-jobs-or-using-a-resource-(cc)","name":"Help running jobs or using a resource (cc)","descriptionHtml":"","callToAction":"Help running jobs or using a resource (cc)","introHtml":"Get help running your code or using the system.","icon":10625,"groups":[18]},{"id":"70","key":"request-resource-adjustment-(cc)","name":"Request resource adjustment (cc)","descriptionHtml":"","callToAction":"Request resource adjustment (cc)","introHtml":"Make a request for extra resources or time on the system.","icon":10600,"groups":[18]},{"id":"50","key":"get-help-with-system-access-(dt)","name":"Get help with system access (dt)","descriptionHtml":"","callToAction":"Get help with system access (dt)","introHtml":"Having trouble logging in? Let us help.","icon":10631,"groups":[13]},{"id":"29","key":"help-running-jobs-or-using-a-resource-(dt)","name":"Help running jobs or using a resource (dt)","descriptionHtml":"","callToAction":"Help running jobs or using a resource (dt)","introHtml":"Get help running your code or using the system.","icon":10625,"groups":[13]},{"id":"71","key":"request-resource-adjustment-(dt)","name":"Request resource adjustment (dt)","descriptionHtml":"","callToAction":"Request resource adjustment (dt)","introHtml":"Make a request for extra resources or time on the system.","icon":10600,"groups":[13]},{"id":"47","key":"general-request-(dt)","name":"General request (dt)","descriptionHtml":"","callToAction":"General request (dt)","introHtml":"Make a request not covered by a topic above.","icon":10627,"groups":[13]},{"id":"51","key":"general-request-(cc)","name":"General request (cc)","descriptionHtml":"","callToAction":"General request (cc)","introHtml":"Make a request not covered by a topic above.","icon":10627,"groups":[18]},{"id":"85","key":"d2796356-313c-4d48-8610-7e2e84bfd016","name":"General request (tgi)","descriptionHtml":"","callToAction":"General request (tgi)","introHtml":"","icon":10627,"groups":[21]},{"id":"30","key":"get-help-with-system-access-(di)","name":"Get help with system access (di)","descriptionHtml":"","callToAction":"Get help with system access (di)","introHtml":"Having trouble logging in? Let us help.","icon":10631,"groups":[12]},{"id":"28","key":"general-request-(di)","name":"General request (di)","descriptionHtml":"","callToAction":"General request (di)","introHtml":"Make a request not covered by a topic above.","icon":10627,"groups":[12]},{"id":"45","key":"help-running-jobs-or-using-a-resource-(di)","name":"Help running jobs or using a resource (di)","descriptionHtml":"","callToAction":"Help running jobs or using a resource (di)","introHtml":"Get help running your code or using the system.","icon":10625,"groups":[12]},{"id":"59","key":"request-resource-adjustment-(di)","name":"Request resource adjustment (di)","descriptionHtml":"","callToAction":"Request resource adjustment (di)","introHtml":"Make a request for extra resources or time on the system.","icon":10600,"groups":[12]},{"id":"39","key":"get-help-with-system-access-(mg)","name":"Get help with system access (mg)","descriptionHtml":"","callToAction":"Get help with system access (mg)","introHtml":"Having trouble logging in? Let us help.","icon":10631,"groups":[8]},{"id":"64","key":"get-help-running-jobs-or-using-a-resource-(mg)","name":"Get help running jobs or using a resource (mg)","descriptionHtml":"","callToAction":"Get help running jobs or using a resource (mg)","introHtml":"Get help running your code or using the system.","icon":10625,"groups":[8]},{"id":"19","key":"software-requestissue-(mg)","name":"Software request/issue (mg)","descriptionHtml":"","callToAction":"Software request/issue (mg)","introHtml":"Report software issues, request licenses or other software changes.","icon":10620,"groups":[8]},{"id":"56","key":"general-request-(mg)","name":"General request (mg)","descriptionHtml":"","callToAction":"General request (mg)","introHtml":"Make a request not covered by a topic above.","icon":10627,"groups":[8]},{"id":"33","key":"get-help-with-system-access-(mf)","name":"Get help with system access (mf)","descriptionHtml":"","callToAction":"Get help with system access (mf)","introHtml":"Having trouble logging in? Let us help.","icon":10631,"groups":[10]},{"id":"54","key":"help-running-jobs-or-using-a-resource-(mf)","name":"Help running jobs or using a resource (mf)","descriptionHtml":"","callToAction":"Help running jobs or using a resource (mf)","introHtml":"Get help running your code or using the system.","icon":10625,"groups":[10]},{"id":"23","key":"request-resource-adjustment-(mf)","name":"Request resource adjustment (mf)","descriptionHtml":"","callToAction":"Request resource adjustment (mf)","introHtml":"Make a request for extra resources or time on the system.","icon":10600,"groups":[10]},{"id":"43","key":"general-request-(mf)","name":"General request (mf)","descriptionHtml":"","callToAction":"General request (mf)","introHtml":"Make a request not covered by a topic above.","icon":10627,"groups":[10]},{"id":"17","key":"get-help-with-system-access-(rd)","name":"Get help with system access (rd)","descriptionHtml":"","callToAction":"Get help with system access (rd)","introHtml":"Having trouble logging in? Let us help.","icon":10631,"groups":[6]},{"id":"26","key":"help-running-instances-or-using-resources-(rd)","name":"Help running instances or using resources (rd)","descriptionHtml":"","callToAction":"Help running instances or using resources (rd)","introHtml":"Get help running your VM or using the system.","icon":10625,"groups":[6]},{"id":"57","key":"request-resource-adjustment-(rd)","name":"Request resource adjustment (rd)","descriptionHtml":"","callToAction":"Request resource adjustment (rd)","introHtml":"Make a request for extra resources or time on the system.","icon":10600,"groups":[6]},{"id":"27","key":"general-request-(rd)","name":"General request (rd)","descriptionHtml":"","callToAction":"General request (rd)","introHtml":"Make a request not covered by a topic above.","icon":10627,"groups":[6]},{"id":"20","key":"request-software-development-services","name":"Request software development services","descriptionHtml":"","callToAction":"Request software development services","introHtml":"Need help solving a problem or designing a system. Let us help.","icon":10620,"groups":[9]},{"id":"25","key":"report-a-software-error","name":"Report a software error","descriptionHtml":"","callToAction":"Report a software error","introHtml":"Let us know if you find a bug or other errors.","icon":10638,"groups":[9]},{"id":"53","key":"get-help-with-system-access-(vf)","name":"Get help with system access (vf)","descriptionHtml":"","callToAction":"Get help with system access (vf)","introHtml":"Having trouble logging in? Let us help.","icon":10631,"groups":[17]},{"id":"41","key":"help-running-jobs-or-using-a-resource-(vf)","name":"Help running jobs or using a resource (vf)","descriptionHtml":"","callToAction":"Help running jobs or using a resource (vf)","introHtml":"Get help running your code or using the system.","icon":10625,"groups":[17]},{"id":"66","key":"request-resource-adjustment-(vf)","name":"Request resource adjustment (vf)","descriptionHtml":"","callToAction":"Request resource adjustment (vf)","introHtml":"Make a request for extra resources or time on the system.","icon":10600,"groups":[17]},{"id":"49","key":"general-request-(vf)","name":"\tGeneral request (vf)","descriptionHtml":"","callToAction":"\tGeneral request (vf)","introHtml":"Make a request not covered by a topic above.","icon":10627,"groups":[17]},{"id":"22","key":"general-software-request","name":"General software request","descriptionHtml":"","callToAction":"General software request","introHtml":"Make a request not covered by a topic above.","icon":10627,"groups":[9]},{"id":"34","key":"general-request-for-information","name":"General request for information","descriptionHtml":"","callToAction":"General request for information","introHtml":"Ask a general question","icon":10627,"groups":[16,14]},{"id":"65","key":"contact-ncsa-staff-or-offices","name":"Contact NCSA staff or offices","descriptionHtml":"","callToAction":"Contact NCSA staff or offices","introHtml":"Need help finding the right person? Let us connect you.","icon":10624,"groups":[16,14]},{"id":"77","key":"dff612dc-9cbe-4273-a0dd-cabf5d3c6993","name":"Savannah Support","descriptionHtml":"","callToAction":"Savannah Support","introHtml":"Request for application related support or enhancement request","icon":10632,"groups":[11]},{"id":"76","key":"ee83eb26-7453-407b-8224-256ee6eb06aa","name":"IT Support","descriptionHtml":"","callToAction":"IT Support","introHtml":"Request for IT General and Systems support","icon":10632,"groups":[11]},{"id":"78","key":"4caccacf-7d9c-430f-a71d-04c52c4c5280","name":"Get help with system access (hd)","descriptionHtml":"","callToAction":"Get help with system access (hd)","introHtml":"","icon":10631,"groups":[20]},{"id":"79","key":"e34021e8-ebc5-4979-9c29-3c7d35690b01","name":"Help running jobs or using a resource (hd)","descriptionHtml":"","callToAction":"Help running jobs or using a resource (hd)","introHtml":"","icon":10625,"groups":[20]},{"id":"80","key":"b657504b-2b82-4a0b-86e4-52566bb1e34e","name":"Request resource adjustment (hd)","descriptionHtml":"","callToAction":"Request resource adjustment (hd)","introHtml":"","icon":10600,"groups":[20]},{"id":"81","key":"8c123101-eb90-47cc-a6b7-9c78aa75cb18","name":"General request (hd)","descriptionHtml":"","callToAction":"General request (hd)","introHtml":"","icon":10627,"groups":[20]},{"id":"31","key":"ncsa-computing-resources","name":"NCSA Computing Resources","descriptionHtml":"","callToAction":"NCSA Computing Resources","introHtml":"Get information about NCSA's computing, data, and networking services.","icon":10632,"groups":[14]},{"id":"60","key":"training-and-education","name":"Training and Education","descriptionHtml":"","callToAction":"Training and Education","introHtml":"Get information about NCSA training and education opportunities.","icon":10604,"groups":[14]},{"id":"48","key":"get-information-about-ncsa-computing-facilities","name":"Get information about NCSA computing facilities","descriptionHtml":"","callToAction":"Get information about NCSA computing facilities","introHtml":"Request a tour or get other information about NCSA data center facilities.","icon":10607,"groups":[14]},{"id":"35","key":"request-use-of-ncsa-event-space","name":"Request use of NCSA event space","descriptionHtml":"","callToAction":"Request use of NCSA event space","introHtml":"Request support or schedule your event with NCSA's event services.","icon":10602,"groups":[14]}],"reqGroups":[{"id":7,"name":"Computing Systems"},{"id":13,"name":"Delta"},{"id":12,"name":"DeltaAI"},{"id":20,"name":"Hydro"},{"id":18,"name":"Illinois Campus Cluster"},{"id":8,"name":"Magnus"},{"id":10,"name":"MForge"},{"id":6,"name":"Radiant"},{"id":21,"name":"TGIRAILS"},{"id":17,"name":"VForge"},{"id":19,"name":"Cyber Security"},{"id":11,"name":"Staff IT Support"},{"id":9,"name":"Research Software Development"},{"id":16,"name":"General Help"},{"id":15,"name":"Facilities Operations"},{"id":14,"name":"About NCSA"}],"orderMapping":{"16":[34,36,65],"12":[30,28,45,59],"13":[50,29,71,47],"20":[78,79,80,81],"10":[33,54,23,43],"8":[39,64,19,56],"6":[17,26,57,27],"17":[53,41,66,49],"14":[31,60,48,35,65,34],"15":[72,38,32,37],"7":[73,36,42,21,69,18],"18":[75,46,58,70,51],"21":[84,82,83,85],"9":[20,25,22],"11":[77,76],"19":[67]},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"bc79b3ad-fbf3-3bef-9662-5c3cc60a6bac","appLinkName":"NCSA Wiki","appLinkUrl":"https://wiki.ncsa.illinois.edu","spaceKey":"NSK","spaceName":"NCSA Support KB","spaceUrl":"https://wiki.ncsa.illinois.edu/display/NSK"},"labels":[],"projectKey":"SUP","serviceDeskId":2,"portalId":2},"createPermission":true,"openRequestCount":0,"announcement":{"header":"NCSA Support","headerWiki":"NCSA Support","message":"","messageWiki":"","canEditAnnouncement":false,"hasTranslationInUserLocale":false,"hasTranslation":{"header":false,"message":false},"portalId":2},"portalSearchBarSettings":{"isEnabled":true}},"sharedPortal":{"name":"Help Center","description":"Welcome to the help center - we're here to help! Raise a request from the options provided.","kbs":{"kbEnabled":true,"appLinkUrl":"https://wiki.ncsa.illinois.edu"}},"announcement":{"header":"","headerWiki":"","message":"","messageWiki":"","canEditAnnouncement":false,"hasTranslationInUserLocale":false,"hasTranslation":{"header":false,"message":false},"portalId":null},"organisations":{"organisations":[]},"groups":{"groups":[]},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{}}}